Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Develop > Tailoring Best Practice Guide > Queries > Where are queries used? > Queries in Format Control

Queries in Format Control

You can use Format Control to specify the conditions that trigger a query to run. It is most efficient if you only run queries when they are needed. For example, if you plan to use query results during the addition or update of a record, then set the Format Control conditions so that the query only during add or update operations. The same suggestion applies to any custom Format Control calculations and subroutines you use. Verify that you need the custom query and that it runs only when it is needed. By restricting the conditions under which a Format Control query runs you minimize unnecessary calls to the RDBMS and keep system resources free for other operations.

Send Help Center feedback