Applying the production patch

The steps that you used to apply the out-of-box patch to the copy of your production system are the same steps you need to apply to the production patch that you created in your actual production system.

Note When applying the patch to the production system, you must be the only user logged in to the system.

Follow these steps to apply the patch you created to your production system:

  1. Have all users log out of the server.
  2. Prevent users from logging into your HPE Service Manager server by running the quiesce command from the operating system’s command prompt.

    sm -quiesce:1
  3. Open the sm.ini file. By default, the file is located on the Service Manager server in the C:\Program Files (x86)\HPE\Service Manager\Server\RUN folder.
  4. Add sessiontimeout:60 and ir_disable:1 to this file, and then save your changes.
  5. From the Windows client, log on to your Service Manager server as a System Administrator.
  6. Go to System Administration > Ongoing Maintenance > Upgrade Utility > Apply Upgrade.

    Service Manager displays a screen that asks you to find a file called patchrel.unl.

  7. Enter the fully qualified path of the production patch directory, and then click Next. The path must be relative to the server, instead of to the client computer, if the client is not installed on the same machine as the server.

    The Applications Patch Manager displays the current version of your applications and the version that will result after you apply the patch.

  8. Confirm that the source and target versions listed match your current production system and the applications patch version, and then click Next to apply the patch.

    When the Applications Patch Manager finishes applying the patch, it displays a message indicating that your system was successfully updated.

  9. Click Finish.
  10. Log out from your Service Manager server, and then log in again.
  11. Allow users to log in to the server by running the sm -quiesce:0 command from the operating system’s command prompt.

  12. Restart the HPE Service Manager server.