Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Create a new change request
Part of Workflow(s):Change logging (ST 2.1)
Applies to User roles: Change Coordinator
Release Manager
Sometimes you will need to create a new change request that is not based on an existing interaction or known error.
To create a new change request, follow these steps:
- From your To Do queue, select Change from the Queue list.
- Click New. Service Manager displays a list of categories specific to your user profile.
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Click a category for the new change request. Service Manager displays a new form and populates the following fields based on your previous selections:
- Change ID
- Phase
- Status
- Approval Status
- Complete the form with all of the required information and any additional information.
- If you are logged in as a Problem Manager and want to associate an existing known error with this change, use the More button or the More Actions icon to associate a known error record with this change.
- Click Save. A message displays the change number and a notification of the change is sent to the selected change initiator.
- Click More or the More Actions icon and then select Change Phase.
- Select the applicable phase. For example, Change Review. The phase status changes to the phase you selected.
Related topics
Create change request from user interaction
Update a change request
Withdraw a change request
