Update a change request

Part of Workflow(s):Change logging (ST 2.1)

Applies to User roles: Service Desk Agent, Change Coordinator, Release Manager

You may be notified (for example, by telephone or email) that a change you created has been returned to the Change Logging or Change Assessment and Planning phase and needs to be updated. For example, the change may have been assigned to the wrong Change Coordinator or the Change Manager may disagree with the impact assessment or risk categorization and request an update.

To update a change request, follow these steps:

1. From your To Do queue, select Change from the Queue list.
2. Select the change request to update from the record list.
3. In the Activities section, use the applicable entries in the Activity Type table to view the details of the updates needed for the change record.
4. Modify the applicable fields and then click Save.
5. Click More or the More Actions icon and then select Change Phase. Double-click the applicable phase.
6. Click Save & Exit.

Related topics

Create a new change request
Create change request from user interaction
Withdraw a change request