Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Change Management workflows and user tasks
Change logging (ST 2.1)
An individual or organizational group that requires a change can initiate a Request for Change (RFC). Change requests can be initiated as part of a variety of management processes, including User Interaction Management, Incident Management, Problem Management, and Release Management. Each RFC must be registered in an identifiable way. Service Manager provides change templates that standardize and speed up the change logging process.
Details for this process are displayed in the following flowchart.
Related topics
Create a new change request
Create change request from user interaction
Update a change request
Withdraw a change request
Change Management workflows and user tasks
Processes and Best Practices