Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Log an emergency change
Part of Workflow(s):Emergency change handling (ST 2.7)
Applies to User roles: Change Manager
If an IT incident is negatively impacting the business at a high severity level, the Incident Coordinator may escalate it and create an emergency change. The Incident Manager will notify you of the new change and inform you that the emergency change procedure must be started.
To log an emergency change, follow these steps:
- From your To Do queue, select Change from the Queue list.
- Click Search, and then select the Emergency Change check box.
- Click Search to display a list of emergency changes.
- Select a change request record to view its details.
- Discuss the requirements with the Incident Manager, and then select or revise the values in the Impact and Risk Assessment fields based on your assessment.
- Discuss the implementation with the Change Analyst, and then complete the Planned Start date, Planned End date, and Affected CI(s).
- Click Close to forward the change to the Change Approval phase.
Related topics
Reject a change request
Plan and schedule a change
Searching records
