Words and Phrases
Change assessment and planning (ST 2.3)
For all normal changes, the Change Coordinator assesses the need for a change based on answers to the following questions:
- Who is the requestor that initiated the need for the change?
- What is the reason for the change?
- What is the result required from the change?
- What are the risks involved in the change?
- What resources are required to deliver the change?
- Who is responsible for the build, test, and implementation of the change?
- What is the relationship between this change and other changes?
Based on the answers to these questions, the change is categorized, prioritized, and planned, and then a remediation plan is developed.
Details for this process are displayed in the following flowchart.
Related topics
Assess change impact and risk
Plan and schedule a change
Change Management workflows and user tasks
Processes and Best Practices
