Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Recategorize an emergency change
Part of Workflow(s): Emergency change handling (ST 2.7)
Applies to User roles: Change Manager
The Emergency Change Approval Board (E-CAB) may decide that a change originally logged as an emergency change is not that critical anymore, and should in fact be treated using the normal change procedure. The Change Manager registers the results of their decision and recategorizes the emergency change.
To recategorize an emergency change, follow these steps:
- From your To Do queue, select Change from the Queue list and Emergency Changes from the View list.
- Use search or advanced search to find one or more records.
- Click a emergency change request to view the details.
- Uncheck the Emergency Change check box.
- Change the value in the Urgency field to an appropriate value.
- Update the change with the decisions made in the E-CAB meeting.
- Check the Assignment, Affected CI, and other fields to see whether any changes are necessary.
- Schedule the change by entering dates in the Planned Start field and the Planned End field.
- Click Save.
- Click Close Phase to close the current phase.
Related topics
