Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management overview
- What are changes?
- When should I use Change Management instead of Request Management?
- Change categorization
- Hover-over forms for change records
- Managing approvals in Change Management
- What is an approval?
- What are approvers?
- What is approval status?
- What is an approval sequence?
- What is an approval sequence?
- Approval options in Change Management
- Approval delegation
- Approvals and security profiles in Change Management
- Approval options in Change Management
- Approval phase for KM Ddocument category
- Message Group Definition record
- Default change categories
- Managing Change Management messages
- Managing events
- Managing alerts
- Change workflows
- Assessment capability
- Change prioritization
- Change scheduling
- Change records and CIs
- Change notification and escalation
- Change Management Audit trail
- What are notifications?
- Change archival
- Change Access Control
- Management reports generation
- Change Management Audit trail
- Release Management
Managing approvals in Change Management
Approvals are based on associated Service Level Agreements (SLA). Managers and sponsors associated with the SLA must be listed as approvers for each phase. Change Management requires approvals to be complete before the change request can move to the next logical phase.
A change request may require other approvals, depending on the category listed in the categorization field:
- Change requests with an impact of 3 (Major Impact) also require approval by an IT director.
- Change requests with an impact other than 1 (Minor Impact) must be approved by a member of the Change Advisory Board (CAB).
Related topics
Change Management overview
What is an approval?
What is an approval sequence?
What is approval status?
Approval options in Change Management
Approve, deny, or retract a change
Approve multiple change requests
