Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management overview
- What are changes?
- When should I use Change Management instead of Request Management?
- Change categorization
- Hover-over forms for change records
- Managing approvals in Change Management
- Message Group Definition record
- Default change categories
- Managing Change Management messages
- Managing events
- Managing alerts
- Change workflows
- Assessment capability
- Change prioritization
- Change scheduling
- Change records and CIs
- Change notification and escalation
- Change Management Audit trail
- What are notifications?
- Change archival
- Change Access Control
- Management reports generation
- Change Management Audit trail
- Release Management
Change access control
Change Management utilizes the new Process Designer security controls to permit authorized users to create, modify, and close changes and change tasks. The system provides Update authorization options for Never, Always, When Assigned and When assigned to workgroup. For example, one user may be able to create and close changes or tasks but only modify changes assigned to them.
The system provides the construct of a user role which allows administration of many users with a single role definition.
Access to functionality within each module is governed by Service Manager security utilities, which define access based on role and user.
Service Manager provides a security control to segment data between multiple customers. The Mandantan controls identify which customer data a particular user or group can access, update, or both.
Related topics
Controlling user access and security
Process Designer security model
