Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management overview
- What are changes?
- When should I use Change Management instead of Request Management?
- Change categorization
- Hover-over forms for change records
- Managing approvals in Change Management
- Message Group Definition record
- Default change categories
- Managing Change Management messages
- Managing events
- Managing alerts
- Change workflows
- Assessment capability
- Change prioritization
- Change scheduling
- Change records and CIs
- Change notification and escalation
- Change Management Audit trail
- What are notifications?
- Change archival
- Change Access Control
- Management reports generation
- Change Management Audit trail
- Release Management
Release Management
Release Management is a category of Change Management that ensures that the Configuration Management Database (CMDB) is kept up to date, that changes are appropriately managed, and that all new software and hardware is stored in the Definitive Software Library (DSL) and Definitive Hardware Store (DHS). After one or more changes are developed, tested, and packaged into releases for deployment, Release Management is responsible for introducing these changes and managing their release. Release Management also contributes to the efficient introduction of changes by combining them into one release and deploying them together.
Release Management relies on the Change Management and Configuration Management applications.
Goal
The purpose of Release Management is to ensure that all changes are deployed successfully in the least disruptive manner. Release Management is responsible for the following functions:
- Driving the release strategy, which is the over arching design, plan, and approach for deployment of a change into production in collaboration with the Change Advisory Board (CAB)
- Determining the readiness of each release based on release criteria (such as quality of release, release package and production environment readiness, training and support plans, rollout and backout plans, and risk management plan)
Benefits
Release Management offers the following benefits for users:
- Provides a packaged release for all changes deployed into production and only deploys changes approved by change management
- Provides two different types of releases: hardware and software. Once the release type is determined, the application provides the appropriate tasks
- Provides the ability to manage changes of groups such as Configuration Item (CI) groups and business services
- Provides the ability to terminate a release at any time except in the Training phase or once it has been installed or verified
- Provides the ability to back-out the change
- Provides the availability of optional training phase
Related topics
