Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Manage Permissions
Concepts
Permissions are the most basic unit of authorization and they enable access to Service Manager Service Portal applications and services.
Permissions are associated with a role, and the role is assigned to an organization's group so that members of the group have certain Service Manager Service Portal capabilities.
The following default Service Manager Service Portal permissions are provided:
Identity Management (IdM) Permissions
Permission | Type | Description | Use |
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IDM_ADMIN | Consumer | Enables all IdM operations, scoped to the user's organization. | Consumer organization administrators |
SUPER_IDM_ADMIN | Provider | Enables all IdM operations on all organizations (except deleting the Provider organization). | Provider organization administrators |
ROLE_REST | Consumer | Default role assigned to all users. | Automatically assigned to all users. |
Catalog Permissions
Permission | Type | Description | Constraints |
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CATALOG_ADMIN | Consumer | Enables administration of catalogs. | Users must also be assigned the IDM_ADMIN permission to manage authorization of catalog items. |
SUPSCRIPTION_ADMIN | Consumer | Enables managing subscriptions. |
Service Exchange (SX) Permissions
Permission | Type | Description | Use |
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AGGREGATION_ADMIN | Consumer | Performs aggregation of offerings into catalogs. | Consumer organization administrators |
INTEGRATOR | Provider | Enables SX transport user to perform catalog operations. | SX transport user |
Miscellaneous Permissions
Permission | Type | Description | Use |
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CONTENT_ADMIN | Provider | Manages content packs for SX. | Provider organization administrators |
LICENSE_ADMIN | Provider | Enables viewing license details and uploading new licenses. | Administrators who manage Service Manager Service Portal licenses. |
CONSUMER | Consumer | Enables requesting and approving services. | Typically assigned to all Consumer organization users. |
SEARCH | Provider | Enables search operations. | Search service transport user |
SUPPORT | Consumer | Enables access to support items. | Consumer organization administrators |
DIAGNOSTICS_ADMIN | Provider | Enables viewing and managing Service Manager Service Portal diagnostics metrics. | Provider organization administrators |
SUPPLIER_ADMIN | Consumer | Enables managing Service Manager Service Portal suppliers. | Consumer organization administrators |
SUPPLIER_VIEWER | Provider | Enables viewing Service Manager Service Portal suppliers. | Provider organization administrators |
Note You cannot edit or delete a default Service Manager Service Portal permission.
Tasks
The Administrator can perform these tasks in the Permissions view:
- View Permissions
- Manage Permissions
- Associate Group with Role
- Associate Permission with Role
- Remove Group from Role
- Remove Permission from Role
- Remove Organization
View Permissions
To view all of the permissions and groups associated with an organization's roles:
- Click the Identity application in the Launchpad.
- In the Organization List view, click the organization that contains the permissions you want to view.
- In the Organization Details view, click Permissions.
The Permissions view is displayed and all of the permissions and groups associated with the organization's roles are listed.
Manage Permissions
Note This task assumes you are in the Permissions view for the organization. (See View Permissions for instructions.)
To manage the permissions for an organization:
- In the Permissions view, click Manage Permissions. All of the permissions for the organization are listed.
- In the Permission List view, you can add new permissions to the organization, edit permissions, and delete permissions.
Note You cannot edit or delete a default Service Manager Service Portal permission.
Associate Group with Role
Note This task assumes you are in the Permissions view for the organization. (See View Permissions for instructions.)
To associate an organization's group with a role:
- In the Permissions view, for the role that you want to associate with a group, click Add Group.
- In the Add Group dialog, select the group, and then click Save to finish.
The specified group is associated with the role and listed under the role.
Associate Permission with Role
Note This task assumes you are in the Permissions view for the organization. (See View Permissions for instructions.)
To associate a permission with an organization's role:
- In the Permissions view, for the role that you want to associate with a permission, click Add Permission.
- In the Add Permission dialog, select the permission, and then click Save to finish and save your new permission.
The specified permission is associated with the role and listed under the role.
Remove Group from Role
Note This task assumes you are in the Permissions view for the organization. (See View Permissions for instructions.)
To remove a group's association from an organization's role:
- In the Permissions view, for the role you want to remove a group, click the remove icon for the group.
- Confirm removal of the group from the role.
The group is no longer associated with the role.
Remove Permission from Role
Note This task assumes you are in the Permissions view for the organization. (See View Permissions for instructions.)
To remove a permission's association from an organization's role:
- In the Permissions view, for the role you want to remove a permission, click the remove icon for the permission.
- Confirm removal of the permission from the role.
The permission is no longer associated with the role.
Remove Organization
Note This task assumes you are in the Permissions view for the organization. (See View Permissions for instructions.)
To remove an organization:
- In the Permissions view, click Remove.
- Confirm deletion of the organization.
The Service Manager Service Portal organization is deleted.
Related Topics
- Manage Organizations – Create, revise, and delete organizations.
- Manage Languages – Add, set as default, and delete languages within a Consumer organization.
- Manage Roles – Associate roles to groups and remove roles from groups.
- Manage Groups – Create, revise, and delete groups within an organization.
- Manage Impersonations – For request on behalf, create and delete impersonations.
- Service Manager Service Portal Automation License – Manage Service Manager Service Portal licensing.