Searching the Help
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"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Two or more words in the same topic |
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Add Supplier
Concepts
Suppliers represent end-point systems that are integrated with Service Manager Service Portal. Examples of Service Manager Service Portal suppliers are: provider systems, fulfillment systems, and ticketing systems.
Suppliers are associated with organizations, and the Organization Administrator manages the supplier systems for his organization.
The Organization Administrator can add new Service Manager Service Portal suppliers.
Note For Service Manager Service Portal, the supplier must be Service Manager and you can only add one Service Manager supplier.
Tasks
To add a new supplier:
- From the Launchpad, click the Suppliers application.
- In the Suppliers view, click the Add Supplier button.
- In the Add Supplier dialog, fill in and select the Basic Supplier Properties:
- Type a descriptive name in the Name field for the new supplier.
- Select SM as the Backend System Type, and then select Use As Default Support System.
- After the Backend System Type is selected, additional General, User, and Proxy fields are displayed. Fill in and select the required fields.
- Specify LWSSO properties:
- In the LWSSO domain field, type the domain of the SM supplier.
- In the LWSSO init string field, type the passphrase for the SM supplier.
- Click the Create button in the Add Supplier dialog to finish and save your changes. The new supplier and its properties are displayed.
Note If HTTPS is used for communication between Service Manager Service Portal and the new supplier, then HTTPS must be configured. See Configure SSL for a Supplier for instructions.
Related Topics
- View Supplier Details – Instructions to view a supplier's properties.
- Edit Supplier Details – Instructions to edit a supplier's properties.
- Synchronize Requests – Instructions to import support requests from a supplier.
- Delete Supplier – Instructions to delete a supplier.
Configure SSL for a Supplier
If HTTPS is used for communication between Service Manager Service Portal and a supplier, then HTTPS must be configured.
Tip For more detailed information about configuring two-way SSL between Service Manager Service Portal and a Service Manager system, see the Service Manager Service Portal installation instructions in the Service Manager Help Center.
Configure SSL
Perform the following steps.
-
Import the Service Manager Service Portal host’s CA-signed certificate into the supplier's keystore. The general steps to do this are:
- Copy the Service Manager Service Portal host’s
/opt/hp/propel/security/CA.crt
file to the supplier’s/tmp
directory. -
On the supplier's system, import the CA-signed certificate:
# keytool –importcert –file /tmp/CA.crt –alias Propel_CA
–trustcacerts –keystore <SUPPLIER-KEYSTORE-PATH>/cacertsWhere
SUPPLIER-KEYSTORE-PATH
is the location of thecacerts
file on the supplier's system. Examples ofcacerts
file locations are:- SM on Windows:
C:\Program Files (x86)\Micro Focus\ServiceManager 9.X\Server\RUN\cacerts
- SM on Linux:
/opt/MicroFocus/ServiceManager9.X/Server/RUN
- SM on Windows:
-
On the supplier's system, restart the supplier's services:
-
For SM:
# service sm restart
-
- Copy the Service Manager Service Portal host’s
-
Import the supplier’s CA certificate into the Service Manager Service Portal host’s truststore. The general steps to do this are:
- Obtain the supplier's CA certificate, and then copy it to the Service Manager Service Portal host’s
/tmp
directory. For examples of obtaining a supplier's certificate, see SSL Tips. In the following step, the supplier’s CA certificate is in aCA.crt
file. -
On the Service Manager Service Portal host, import the supplier's CA-signed certificate:
# keytool –importcert –file /tmp/CA.crt –alias Supplier_CA
–trustcacerts –keystore /opt/hp/propel/security/propel.truststore
(The default password is "propel2014" for the Service Manager Service Portal truststore.)
- Obtain the supplier's CA certificate, and then copy it to the Service Manager Service Portal host’s
-
On the Service Manager Service Portal host, restart the Service Exchange (SX) services:
# systemctl restart jetty-sx
Tip To verify that HTTPS is correctly configured between Service Manager Service Portal and the supplier, view the supplier details in the Suppliers application, and then click the Diagnostics tab. The status should indicate there are no connection issues.
SSL Tips
If you do not have an SSL certificate from the supplier's system, you can manually create a certificate. Examples of creating a supplier's SSL certificate are:
Export SSL Certificate from Supplier's Truststore
Use the following command on the supplier's system to export an SSL certificate from the supplier's truststore:
# keytool -exportcert -file <CERT-OUTPUT-FILE> -keystore
<SUPPLIER-KEYSTORE-PATH>/cacerts -alias <SUPPLIER-ALIAS>
Where:
CERT-OUTPUT-FILE
is the output file that will contain the exported certificate.SUPPLIER-KEYSTORE-PATH
is the location of thecacerts
file on the supplier's system.SUPPLIER-ALIAS
is the alias used in the supplier's truststore to identify the supplier's certificate.
Create Supplier's Host Certificate
Use the following procedure to create a supplier's host certificate:
-
On the Service Manager Service Portal host, execute the following command:
# openssl s_client -connect <SUPPLIER-HOST>:<PORT> > supplier.crt
- Edit the
supplier.crt
file and retain only the lines beginning with
"-----BEGIN CERTIFICATE-----" and ending with "-----END CERTIFICATE-----",
deleting all other lines.
You can verify that the supplier's host certificate is valid with the following command:
# keytool -printcert -file supplier.crt
The output of the keytool
command should identify the certificate owner and issuer.