Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Synchronize Requests
Concepts
Suppliers represent end-point systems that are integrated with Service Manager Service Portal. Examples of Service Manager Service Portal suppliers are: provider systems, fulfillment systems, and ticketing systems.
Suppliers are associated with organizations, and the Organization Administrator manages the supplier systems for his organization.
The Organization Administrator can synchronize service requests and support requests into Service Manager Service Portal from a supplier, such as Service Manager (SM).
Important To ensure successful request synchronization between SM and Service Manager Service Portal, make sure that the following parameters in the [%SX_HOME%]/WEB-INF/sx.properties file are set to the right value. The following table describes each parameter.
Parameter |
Description |
Parameter value |
---|---|---|
sx.onboarding.sendPropelHumanReadableIdToSupplier |
Determines whether Service Manager Service Portal order numbers and
request numbers will be sent back to the corresponding Service Manager (SM) interactions:
|
true |
sx.serviceRequest.disableOnboarding |
Determines whether service requests will be synchronized from Service Manager to Service Manager Service Portal:
|
false |
sx.ticket.disableOnboarding |
Determines whether support requests will be synchronized from Service Manager to Service Manager Service Portal:
|
false |
Tasks
Before you follow the instructions in this section, make sure you have published all service items and support items in Service Manager Service Portal.
To synchronize a supplier's requests:
- From the Launchpad, click the Suppliers application.
- In the Suppliers view, click the supplier from which you want to synchronize requests. The details of the supplier are displayed.
- In the Supplier Detail view, click and select Synchronize requests.
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In the Synchronize requests dialog, specify the following:
- Start date, which is the beginning date to synchronize requests from the supplier.
- Request type to synchronize, which can be set to All, Service Requests, or Support Requests.
- Click the Execute synchronization button.
All of the specified requests, beginning with the specified Start date, are synchronized.
Related Topics
- View Supplier Details – Instructions to view a supplier's properties.
- Add Supplier – Instructions to add a new supplier.
- Edit Supplier Details – Instructions to edit a supplier's properties.
- Delete Supplier – Instructions to delete a supplier.