Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Service Request Catalog Customization
- Configuration files
- Working with manifest.xml
- Using the Migration Tool
- Service Request Catalog customization
- Service Manager configuration for Service Request Catalog
- Miscellaneous tasks
- Appendix A: Launcher Examples
- Appendix B: Service Catalog in Service Manager
- Appendix C: XML Tag Reference
- Appendix D: Styling the interface
- Appendix E: Fields available for advanced search
Configuration files
There are configuration files that enable you to take advantage of the customization features. From the installation directory structure on the server where you installed Service Request Catalog, the following files are important when you design your customization. You will define a company folder to contain some of these resource files.
| File path and name |
|---|
...\src\secure\configuration\manifest.xml Identifies customization resources and settings. |
...\src\resources\client\en\Custom.properties Localizable property file that contains your customization information. |
...\src\WEB-INF\classes\ApplicationContext.properties |
...\src\WEB-INF\classes\cacConfiguration.properties |
...\src\secure\configuration\default\panel.swf |
...\src\secure\configuration\default\styles.swf Note |
