Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Service Request Catalog Customization
- Configuration files
- Working with manifest.xml
- Using the Migration Tool
- Service Request Catalog customization
- Service Manager configuration for Service Request Catalog
- Miscellaneous tasks
- Appendix A: Launcher Examples
- Appendix B: Service Catalog in Service Manager
- Appendix C: XML Tag Reference
- Appendix D: Styling the interface
- Appendix E: Fields available for advanced search
Using the Migration Tool
The Service Request Catalog Migration Tool is a dedicated tool to preserve your Service Request Catalog customizations as you migrate to Service Manager.
What does the Migration Tool do?
Some files in Service Request Catalog are open for customization. Without the Migration Tool, you must migrate any customizations manually to complete the migration process. Doing this manually exposes the process to potential mistakes. The Migration Tool copies the customized files to the new Service Request Catalog release directly and merges certain customized files into the Service Request Catalog9.61 release.
Migration Tool usage
$TOOL_HOME refers to the folder to which you extracted this tool.
$SOURCE_SRC refers to the folder in which the older version of Service Request Catalog is deployed and which contains the customizations you wish to migrate.
$TARGET_SRC refers to the folder in which you are deploying the new version of Service Request Catalog.
Linux usage:
To use the migration tool in a Linux operating system, follow these steps:
- Grant execution permission for
migrateSRC.sh. To do this, navigate to $TOOL_HOME and then run the following command:chmod u+x bin/migrateSRC.sh
- Launch the Migration Tool by running the following command:
bin/migrateSRC.sh $SOURCE_SRC $TARGET_SRC
- Follow the onscreen instructions to migrate the specific migrations you wish to move to the new version of Service Request Catalog.
Windows usage:
To use the migration tool in a Windows operating system, follow these steps:
- Double-click the
migrateSRC.batfile in the$TOOL_HOME\bin\ directory. - Follow the onscreen instructions to migrate the specific migrations you wish to move to the new version of Service Request Catalog.
Note Currently, you can use this tool to migrate from Service Request Catalog 1.40, or Service Request Catalog 9.32 or Service Request Catalog 9.33, or Service Request Catalog 9.34, or Service Request Catalog 9.35, or Service Request Catalog 9.40, to Service Request Catalog9.61.
