Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Service Request Catalog Customization
- Configuration files
- Working with manifest.xml
- Using the Migration Tool
- Service Request Catalog customization
- Embedding_SRC_in_HTML_Frame
- Customize the Landing Pages
- Use the Launcher to Link to Third Party Applications
- Customize Error Messages for Third Party Applications
- Show or Hide the Service or Support Tabs
- Configure the Your Requests widget and Your Service Request pane
- Customize the Application Name
- Add a New Language
- Enable language selection on the Service Request Catalog login page
- Configure the "Invalid or missing data is found in your request" error bar
- Configure the Default Search Operator for Service Request Catalog
- Remove Survey from the User Account drop-down list
- Customize the Browse Catalog button
- Service Manager configuration for Service Request Catalog
- Miscellaneous tasks
- Appendix A: Launcher Examples
- Appendix B: Service Catalog in Service Manager
- Appendix C: XML Tag Reference
- Appendix D: Styling the interface
- Appendix E: Fields available for advanced search
Service Request Catalog customization
You can make many changes to brand Service Request Catalog with your own corporate identity. Service Request Catalog allows you to customize the interface through a variety of mechanisms. You can show or hide any of these five primary widgets, or use the launcher to add links to third party Web sites, applications, videos, or anything else you prefer. Read the following sections to learn more about each task:
Interface
Use the Launcher to Link to Third Party Applications
Customize Error Messages for Third Party Applications
Show or Hide the Service or Support Tabs
Configure the Your Requests widget and Your Service Request pane
Customize the Application Name
Enable language selection on the Service Request Catalog login page
Configure the "Invalid or missing data is found in your request" error bar
Configure the Default Search Operator for Service Request Catalog
For information on how to customize the colors, background, and other graphical related elements of Service Request Catalog, see Appendix D: Styling the interface.
