Check license usage

For capacity planning, check your license usage in the following ways.

Monitor the license usage by the stathistory dbdict

Generate a Service Manager License report, especially during peak hours, and analyze the usage patterns and trends in order to prepare for any needed license increases.

Tracking of USER and SYSTEM connections in stathistory

User connections and system connections are tracked in the stathistory table. The following table provides an example.

Name

Exact Time

Value

Month

Day

Year

Connected System Processes

09/04/16 06:22:51

23

9

4

2016

Connected Users

09/04/16 06:22:51

1292

9

4

2016

Two schedule records come with the out-of-box installation:

  • Count USER Connections
  • Count SYSTEM Connections

Tip If you do not need this information, rename the class field of these schedule records to “agentDISABLED” to assign them for processing to the nonexistent background scheduler “agentDISABLED”. This removes the execution of processes() function which queries information from all servlets over the network.

Tracking of module license usage in stathistory

Module licenses are tracked by updating stathistory during the login process of each session.

The following table provides an example of a record list.

Name

Exact Time

Value

Month

Day

Year

Asset Contract Management - Floating

09/02/16 14:17:51

1

9

2

2016

Change Management - Floating

09/02/16 14:17:50

213

9

2

2016

Incident Management - Floating

09/02/16 14:17:51

987

9

2

2016

Knowledge Management - Floating

09/02/16 14:17:51

1131

9

2

2016

Problem Management - Floating

09/02/16 14:17:51

312

9

2

2016

Request Management - Floating

09/02/16 14:17:51

25

9

2

2016

Service Desk - Floating

09/02/16 14:17:51

1292

9

2

2016

SLA - Floating

09/02/16 14:17:51

1292

9

2

2016

Smart Analytics - Floating

09/02/16 14:17:51

1292

9

2

2016

Tip If you do not need this information, enable the Disable application license tracking option in System Information record to stop these schedule records from running by moving their expiration time far into the future.

Monitor license usage in Micro Focus Usage Hub

An alternative to frequent execution of the license report is the integration with Micro Focus Usage Hub (Usage Hub), which is supported since Service Manager 9.50. Usage Hub enables you to view license information and usage across all your Micro Focus Software products and solutions that use the AutoPass licensing module.

To learn more about and download Usage Hub, visit the following URL:

https://marketplace.microfocus.com/itom/content/usage-hub

Related topics

System information record

License tracking

Stathistory table

AutoPass licensing