List and detail toolbars

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Toolbars are displayed above the record list and record details sections of Service Manager applications. These toolbars use standard buttons to trigger common actions. Some of the actions are listed below.

Note If you are using a web client, do not use the browser buttons (such as Refresh, Back, and Forward) on your browser toolbar or their keyboard shortcuts (such as Ctrl+R, Ctrl+Left, and Ctrl+Right) to perform Service Manager actions. Instead, use the buttons on the Service Manager interface.

Windows Client	Web Client	Icon name	Meaning
		Add	Add a new record to the database.
		Back	Return to the last form.
		Cancel	Reverse your last action.
		Clear	Erase the data that you type on a form.
		Close	Change the status of the current record.
	N/A	Count	Count the number of records in a record list. If you are using a web client, you can access this information by clicking the Count Records below the record list.
		Fill	Populate the current field with data.
		Find	Locate related data.
	N/A	Menu	Refresh the record list and option list.
		New	Create a new record.
		Next	Advance to the next record.
		Save and Exit	Update the current record and return to the previous form.
	N/A	More Actions menu	Access the additional actions available for the current form. This icon is located on the far right side of the toolbar in the Windows client.
N/A	MORE	More Actions menu	Access the additional actions available for the current form. This button is displayed in the web client only.
		Previous	Return to the previous record.
		Print	Send the current form to the printer.
		Qopen (Quick Open)	Create a service desk interaction or incident report.
		Refresh	Update to display changes.
		Save	Update the current record and display the current form.
		Search	Generate a record list.

Windows Client

Web Client

Icon name

Meaning

Add

Add a new record to the database.

Back

Return to the last form.

Cancel

Reverse your last action.

Clear

Erase the data that you type on a form.

Change the status of the current record.

N/A

Count

Count the number of records in a record list. If you are using a web client, you can access this information by clicking the Count Records below the record list.