Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Navigating the UI
- Menus
- More Actions menu
- List and detail toolbars
- To Do list
- Views and favorites
- Switching the System Navigator
- Menu item order in the System Navigator
- Change the System Navigator menu item order option
- Add a folder to the System Navigator
- Collapse open folders in the System Navigator
- Delete a node in the System Navigator
- Accessing an application
Switching the System Navigator
By default, the System Navigator is displayed in the left-hand panel of the Service Manager interface.
Web client
In the web client, you can switch the System Navigator between the following two modes:
-
Sidebar mode
In the sidebar mode, the System Navigator only displays the icons of the top-level menu items. When the mouse hovers over an icon, a pop-up menu immediately appears on the right side of this icon and displays the submenu. In this mode, the System Navigator is only about one-third as wide as in the accordion mode. The sidebar mode provides more working space and offers better efficiency for you to locate a menu item.
Note
- The sidebar mode only works in Power User view (index.do) and Employee Self-Service view (ess.do), but does not work in Accessible view (accessible.do) and Self-Service Accessible view (accessible_ess.do).
- The sidebar mode is designed for users who have normal vision. Therefore, when the focus is on an icon in the sidebar mode, JAWS does not read the name of the item, but notifies the user to switch the System Navigator to the accordion mode.
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Accordion mode
The accordion mode uses both icons and text. In addition, the accordion mode allows you to manage favorites.
You can switch the System Navigator to the sidebar mode by clicking the Collapse Navigator (<<) button. Click the >> button to switch to the accordion mode. Alternatively, you can use the Alt+N keyboard shortcut to toggle between the two modes.
Your web browser can remember the current mode of the System Navigator when you log out, and the web client keeps the same mode in your next login. If you clear the cache of the web browser, the System Navigator is in the accordion mode in your next login.
Windows client
In the Windows client, you can collapse or hide the System Navigator to increase space on the screen for regular activities. To do this, click the Minimize button on the right side of the panel toolbar. To display the panel again, click the Restore button on the far left of the screen.
Related topics
Collapse open folders in the System Navigator
Delete a node in the System Navigator
