Words and Phrases
Chat window (End User Chat only)
The default End User Chat window is illustrated in the following screenshot:
Note Depending on the customization in Service Manager, this window may consist of additional fields, check boxes, and drop-down menus.
|
Callouts |
Component |
Description |
|---|---|---|
| 1 | Minimize button | Click to minimize the chat window. To restore the chat window, click the chat button again. |
| 2 | Close button | Click to leave the chat. |
| 3 | Text input area | Type your question in this area. |
| 4 | Start chat |
Click to start chat after you have typed your question in the text input area. When you are waiting for a Service Desk agent or a virtual agent (Sage) to join the chat, this button changes to Cancel Chat and enables you to cancel your chat request. |
