Use > Service Manager Collaboration > UI navigation > Collaboration buttons in Service Manager UI

Collaboration buttons in Service Manager UI

The Collaboration buttons embedded in Service Manager UI are illustrated in the following screenshot:

Callouts

Button

Description
1 Notifications

Click to display or hide the notification list for new conversation invitations and incoming messages. This icon is gray when there is no open conversation. See Check updated conversations for more information.

2 Notification badge Displays the number of new conversation invitations and incoming messages in the updated conversations. If the count exceeds 99, the number is displayed as N. See Notifications for more information.
3 Chat Request button

Click to display or hide the chat request panel for End User Chat.

Note

  • This button is available only when Service Manager Collaboration is enabled, and the IT agent must belong to an assignment group that supports End User Chat. To update the settings of an assignment group to support End Use Chat, see Add a Service Desk assignment group.
  • The IT agent who is removed from an assignment group will not be able to see the pending requests for the group from the next login to Service Manager.
  • The IT agent who is added to an assignment group will be able to see the pending requests for the group from the next login to Service Manager.

4 Chat Request number badge Displays the total number of pending end user chat requests. If the count of new chat requests exceeds 99, the number is displayed as 99+.

5

User Information

Click to display or hide the User Basic Information Card. See Display user information for more information.