Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Participant window
The Participant window is illustrated in the following screenshot:
Callouts |
Component |
Description |
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1 |
Search participant |
Type a user’s email address or a user name in this field to automatically display the search result. See Invite participants for more information. |
2 |
Suggested participant list |
Displays the suggested participants. Service Manager Collaboration retrieves participants based on the Suggested User Fields configuration that is associated with the record type. See Invite participants and IT Collaboration administrator tasks for more information. |
3 | Add/Remove button | Click to add/remove the selected participants. See Invite participants and Remove participants for more information. |
4 | Suggested participant group title | Displays the title of the suggested participants group. To customize this title, see step 9 in Add supported record types. |