Change the presence status

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The statuses provided by Service Manager Collaboration are: Online

, Busy

, Away

, and Offline

. These presence statuses are pre-defined and you cannot create a custom status in Service Manager Collaboration. Your presence status is set to Online

once you have logged on to Service Manager. To change your presence status, click the status menu below your photo and then click another status.

Note When you integrate IT Collaboration with Microsoft Skype for Business, your presence status in IT Collaboration is independent from that in Skype. If you log on to Service Manager and Skype at the same time, changing your status in Skype will not affect your IT Collaboration presence status.

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