Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Edit user profile
You can change your photo that is displayed on the User Basic Information Card and update other profile information as well.
To change your photo that is displayed on the User Basic Information Card, follow these steps:
- Click your current photo on the User Basic Information Card.
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Browse for another photo that is saved on your computer.
Note The supported image types are *.png, *. jpg, *.bmp, and *.jpeg.
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Select your new photo and then click Open. Alternatively, double-click the new photo.
Your photo that is displayed on the User Basic Information Card is updated automatically.
To update other profile information such as name, title, email address, and telephone number, you must log on to Service Manager as a system administrator and then update the users’ profile in the contacts table.
Note If your system uses LDAP authentication only, the contacts table is not synchronized automatically from LDAP. Therefore, some user information is not correctly displayed on the User Basic Information Card and you cannot change your photo.
