Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Baseline versions
You can enable baseline versions to manage how many different versions are available for a given baseline name. Service Manager controls baseline versions from the Configuration Management environment record. By enabling the Enforce Baseline Version Control option, you can set the number of available levels (the number of decimal separators), the initial value of each level, and the number of increments available for each level. The following table describes how the baseline version control fields determine the maximum number of versions available for a baseline.
| Field name | Default value | Possible values | Description |
|---|---|---|---|
| Available level | 5 levels | 1 to 5 levels. Service Manager only supports up to 5 levels. | The number of decimal places of the baseline version. |
| Initial value | 1.0.0.0.0 | 0-9. The initial value should not be higher than the maximum increment. | The starting value of the version level. |
| Maximum increment | 5 | 0-9. The maximum value should be greater than or equal to the initial value. | The maximum value of the version level. |
You can create a maximum of ten thousand (10,000) baseline versions from 0.0.0.0.0 to 9.9.9.9.9. To minimize the number of baseline versions, you can delete one or more of the higher available levels. For example, to restrict the maximum number of baseline versions to one thousand (1,000), you can delete levels 4 and 5, but not levels 1 and 2.
A new baseline version must be of the same device type and attributes as the original version, but the new version is a separate record that starts in the analysis status. You can modify baseline attributes or attribute values as needed in the new baseline record, but the device type is fixed.
You can only create a new baseline version from the most recent version of the baseline record. For example, if you have a baseline consisting of three versions (1.0.0.0.0, 1.0.0.0.1, and 1.0.0.0.2), then you can only create a new baseline version from the 1.0.0.0.2 baseline record. The baseline record can be in any status.
Create a new baseline version
Applies to User roles: System Administrator
You can create a new baseline version to change the attributes managed by the baseline. You can only create a new version from the most recent version of a baseline record.
To create a new baseline version, follow these steps:
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Click Configuration Management > Resources > Baseline.
- Use search or advanced search to find one or more records.
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Select the most recent version of the baseline record from the list of search results. Service Manager displays the details of the selected baseline record.
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Click Add Version. Service Manager opens the Baseline Attributes wizard.
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Follow the onscreen instructions to modify attributes or attribute values as needed. Service Manager creates a new baseline record in the Analysis state. The baseline record version increments to the version number you specified.
