Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- CI Visualization
- Print a visualization diagram
- Out-of-box icons for CI representation
- Out-of-box icons for decorators
- Launch a configuration item (CI) Visualization directly from Configuration Management
- Launch a configuration item (CI) Visualization directly from Change Management
- Launch a configuration item (CI) Visualization directly from a change task
- Launch a configuration item (CI) Visualization directly from Incident Management
- View the details of a configuration item (CI) in CI Visualization
- Configuring CI Visualization
- CI node grouping
- Display of outage spreading in CI Visualization
CI node grouping
When you expand a node that contains multiple related Configuration Items (CIs) in a visualization diagram, it can slow system performance. To prevent performance issues, you can display CIs of the same type as a group by using node grouping.
You can select the option on any folder grouping of CIs to display the individual CIs. Activating this option opens a window that allows you to choose one or more CIs from a list. When you are finished selecting the CIs, the graph updates to show only the extracted CIs.
Group configuration items (CIs) of the same type
Applies to User roles: System Administrator
You can group configuration items (CIs) of the same type from the Configuration Management module. Node grouping prevents performance issues by displaying CIs of the same type as a group in visualization diagrams that contain multiple related CIs.
To group CIs of the same type, follow these steps:
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Click Configuration Management > Administration > Configure CI Visualization > Settings. The CI Node Grouping form opens.
- In the When expanding a node, display a group when CIs of the same type exceed field, type a threshold value, which controls the number of CIs of the same type that trigger the formation of a CI group.
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Log off and log back on to view your changes. Service Manager visually represents CIs of the same type that exceed the new threshold as a grouped item.
Expand a node group to view individual configuration items (CIs)
User roles: Configuration Manager, Configuration Administrator, Configuration Auditor, Change Manager, Change Coordinator, Incident Manager, Incident Analyst, Incident Coordinator
You can view individual configuration items (CIs) in any folder grouping in a visualization diagram by expanding the node.
To expand a node group to view individual CIs, follow these steps:
- Launch CI Visualization from the Configuration Management, Change Management, or Incident Management module.
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Click one time on a node grouping or folder inside of the CI Visualization diagram, and then select Expand Group. A list of CIs opens.
- Press and hold the ctrl button, and then click each item to select one or more CIs from the list.
- Click Next. The graph is updated to show the extracted CIs.
