Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- CI Visualization
- Print a visualization diagram
- Out-of-box icons for CI representation
- Out-of-box icons for decorators
- Launch a configuration item (CI) Visualization directly from Configuration Management
- Launch a configuration item (CI) Visualization directly from Change Management
- Launch a configuration item (CI) Visualization directly from a change task
- Launch a configuration item (CI) Visualization directly from Incident Management
- View the details of a configuration item (CI) in CI Visualization
- Configuring CI Visualization
- CI node grouping
- Display of outage spreading in CI Visualization
Print a visualization diagram
User roles: Configuration Manager, Configuration Administrator, Configuration Auditor, Change Manager, Change Coordinator, Incident Manager, Incident Analyst, Incident Coordinator
You can print a visualization diagram from the Configuration Management, Change Management, or Incident Management modules.
To print a visualization diagram, follow these steps:
- Launch configuration item (CI) visualization from Configuration Management, Change Management, or Incident Management. The following steps take Configuration Management as an example:
- Click Configuration Management > Resources > Search CIs.
- Use search or advanced search to find one or more records. If you know the name of the CI or any other identifying information, type that information into the form.
- Open the Relationship Graph section. The visualization diagram opens and displays the CI and all the first-level relationships and CIs. You can expand a node to see additional levels of CIs and relationships.
- To expand the graph to the entire size of the form, click More or the More Actions icon, and then select Expand CI Visualization.
- Click the Print Preview icon, and complete the following steps:
Select the magnification level of the diagram.
- Click Options to select the number of rows and columns to print.
- Select or clear the Add Poster Coords option to display or hide the coordinates.
- From the Clip Area menu, select Graph or View for the print type.
- Click the Title tab.
- In the Text field, type the text you want to appear as the title on the printed diagram. You can optionally select the title bar color, text color, and font size for the printed title. The default font size is 12.
- Click OK.
- Print the visualization diagram. Service Manager prints the visualization diagram.
