Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
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- IR Expert
- What is Knowledge Engineering?
- Standard record lists and IR Expert
- Database Dictionary and IR Expert
- IR query features
- Using IR Expert to create a query
- Searching the central Knowledge Base
- Promoting or discarding a solution candidate
- IR Expert tasks
- Special considerations for using IR Expert
- How IR Expert evaluates documents for relevance
- IR Expert scirexpert file
- Creating an IR file
- Updates to IR files
- IR keys and non-IR keys
- Find Solution
- Customizing IR Expert for foreign languages
- Chinese, Japanese, and Korean language analyzer
- IR Expert file descriptions
Find Solution
Find Solution enables you to find information in the Knowledge Base. Use Find Solution to input, retrieve, and flag information for specific importance. You can use fields that are predefined in the link file when you create a Find Solution query.
Edit queries for Find Solution
Applies to User Roles:
System Administrator
Find solution enables you to find information in the Knowledge Base. You can use fields that are predefined in the link file when you create a Find Solution query. For information on understanding links, including how to add or modify a link, see the related topics.
To edit queries for Find Solution:
- Click Tailoring > Database Manager.
-
Type link in the Form field, and then click Search.
Service Manager displays a list of all forms named link.
- Double-click the form link.
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In the Name field, type kn, and then click Search.
A list of all link records that begin with
kn
opens. - Select a link record.
- Open the More Actions menu and choose Select Line.
- Edit any field to change the query. For example:
Field Data Field (From/Source) Unique key in core file. File (To/Target) Name of the table Service Manager should fill from or to. Field (To/Target) Unique key in change file. - Save the query.
- Click Back to exit.
Related topics
IR Expert
Special considerations for using IR Expert
IR Expert scirexpert file
Updates to IR files
Customizing IR Expert for foreign languages
Database dictionary and IR Expert
IR keys and non-IR keys
How IR Expert evaluates documents for relevance
Creating an IR file
Access IR Expert
Load data files with IR Expert keys
Start IR Asynchronous mode