Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Database administration
- Supported RDBMS
- Microsoft SQL Server database Unicode support
- Support of SQL Server AlwaysOn
- Case-sensitivity
- Backups
- Purging out-of-box data
- Attachments
- System Definition
- Data persistence
- Database dictionary
- Keys and indexes in Service Manager
- Data maps
- Exporting records
- Importing records
- Unload script utility
- Purging and archiving records
- Add, delete or update a master data record
- Database record auditing
- IR Expert
- Record retrieval
- Queries
- Database performance tuning
- Running the database maintenance utility
- Entity relationship management
Data persistence
Service Manager requires a relational database management system (RDBMS) for data persistence. See the support web site for a list of supported RDBMS vendors.
You can format and manage the data in your RDBMS from the database dictionary. Service Manager uses the database dictionary to keep a logical version of your RDBMS database dictionary and index.
Related topics
Create a database dictionary record by importing RDBMS columns
Create an active database dictionary record
Create an inactive database dictionary record
