Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Install and set up a single instance of Service Manager Service Portal
- Installation steps of Service Manager Service Portal single instance
- Install a permanent license
- Configure LDAP
- Add the RESTful API and SOAP API capabilities for Service Manager users
- (Optional) Replace the Service Manager Service Portal generated SSL certificates
- Add Service Manager as a supplier
- (Optional) Configure two-way SSL between Service Portal and Service Manager
- Configure shopping, ticketing, Knowledge Management, hot news, Change approval, and search
- (Optional) Configure NGINX for a single Service Manager Service Portal instance
- Test the Service Manager Service Portal setup
- Troubleshoot the Service Manager Service Portal installation
- Uninstall Service Manager Service Portal
Add Service Manager as a supplier
To enable Service Manager Service Portal to connect to Service Manager, you must add Service Manager as a supplier.
Important Service Manager Service Portal supports only the SM backend system type and only one supplier of this type.
Suppliers are associated with organizations, and the Organization Administrator manages the supplier systems for his organization.
Note If HTTPS is used for communication between Service Manager Service Portal and Service Manager, HTTPS must be configured. See (Optional) Configure two-way SSL between SMSP and Service Manager for instructions.
The Organization Administrator can create new suppliers in Service Manager Service Portal. To add Service Manager as a new supplier, follow these steps:
-
Log in to Service Manager Service Portal as the
orgadmin
user by opening a browser and specifying the following URL:https://<ServicePortal_HOSTNAME>:9000/org/CONSUMER
Replace ServicePortal_HOSTNAME with the fully qualified domain name of Service Manager Service Portal.
- From the Launchpad in Service Manager Service Portal, click the Suppliers application.
- In the Suppliers view, click Add Supplier.
- In the Add Supplier dialog, do the following:
- In the Display Name field, enter a display name for the new supplier. For example, enter SM9.61.
-
Select SM as the Backend System Type, and then select Use As Default Support System.
- Select None in the Pricing Service field.
-
After the Backend System Type is selected, additional General fields are displayed, such as integration account credentials and end-point URLs. Fill in and select the required General fields as described in the following table.
Field(s) Description Endpoint Base URL for SM web services in the form http://<host>:<port>/SM
For example:
http://mysmhost.mycompany.net:13082/SM
With Process Designer Select this option. SM Version This is the SM version number.
Select 9.61.
Locale Expected in the language tag format like pt or pt-BR. Used for SM catalog locale and for locale of case exchange-related messages in SM.
If left blank, English is used.
URL escaping charset If the supplier needs REST URL encoded by a charset different from the default value of UTF-8, enter the charset code here (for example "windows-1252").
For a Service Manager supplier, leave this field blank.
Login name
Password
Enter the login name and password of the Service Manager user account to be used for Service Manager Service Portal to access Service Manager through web services calls.
Note This user account must have system administration privileges in Service Manager, and the password cannot be blank. As best practice, create a dedicated user account for this purpose.
LWSSO domain Enter the domain of the Service Manager Server host. LWSSO init string This must be a value that matches the initString value in the lwssofmconfig.xml file located in the Service Manager Server's RUN directory. Additionally, this value must contain both numbers and letters and must be 32 characters in length.
Protocol
Host name
Port
These are the protocol (http or https), host name, and port of your proxy server, respectively.
If you are not using a proxy server, leave these fields blank.
- Click Create in the Add Supplier dialog to finish and save your changes. The new supplier and its properties are displayed.
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Configure LW-SSO in the Service Manager Server and Service Manager Service Portal.
Configure LW-SSO in the Service Manager server
- Go to the <Service Manager server installation path>/RUN folder, and open lwssofmconf.xml in a text editor.
- Make sure that the
enableLWSSOFramework
attribute is set totrue
(default). -
Change the domain value
example.com
to the domain name of your Service Manager server host. -
Set the initString value. This value MUST be the same with the LW-SSO value that you specified during the installation of Service Manager Service Portal.
- Restart the Service Manager Server.
Set up Service Manager Service Portal to use LW-SSO
You should have already done so during the installation of Service Manager Service Portal.
No additional steps are required. If you want to verify the LW-SSO settings, you can check the following file:
-
/opt/hp/propel/idm-service/idm-service.war/WEB-INF/hpssoConfig.xml
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Run the Service Manager Service Portal Diagnostics application to validate connectivity between Service Manager Service Portal and Service Manager. To do this, follow these steps:
- Log in to Service Manager Service Portal as the admin user (https://<SMSP host name>:9000/org/Provider).
- Click the Diagnostics application, and them click Configuration Check in the Supplier Detail view for a Service Manager instance.
Tip Next, If you want to enable two-way SSL between Service Manager and Service Manager Service Portal, go to (Optional) Configure two-way SSL between SMSP and Service Manager; otherwise you should directly go to Configure shopping, ticketing, Knowledge Management, hot news, Change approval, and search.