Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Install and set up a single instance of Service Manager Service Portal
- Installation steps of Service Manager Service Portal single instance
- Install a permanent license
- Configure LDAP
- Add the RESTful API and SOAP API capabilities for Service Manager users
- (Optional) Replace the Service Manager Service Portal generated SSL certificates
- Add Service Manager as a supplier
- (Optional) Configure two-way SSL between Service Portal and Service Manager
- Configure shopping, ticketing, Knowledge Management, hot news, Change approval, and search
- (Optional) Configure NGINX for a single Service Manager Service Portal instance
- Test the Service Manager Service Portal setup
- Troubleshoot the Service Manager Service Portal installation
- Uninstall Service Manager Service Portal
Test the Service Manager Service Portal setup
Once you have completed the installation and configuration steps for Service Manager Service Portal, perform the following steps to test the setup.
-
Log in to Service Manager Service Portal:
https://<Service Portal host name>:9000/org/Consumer.
- Do the following to verify that shopping is correctly configured:
- From the Launchpad, click Shop.
- Select an item or find an item by performing a search, and then click Order Now.
Provide your order information, and then click Submit.
An order number is returned and a message is displayed indicating your request is pending approval.
- Do the following to verify that ticketing is configured correctly:
- Return to the Launchpad.
- Click Request Support.
- Select an item or find an item by performing a search.
Provide required information in the request form, and then click Submit.
A Request ID is returned for the support request, whose status is In Progress.
- Test the Survey and Chat features. For details, see the Survey and End User Chat documentation in the Service Manager Help Center and the Service Manager Service Portal Consumer Help.
