Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Install and set up a single instance of Service Manager Service Portal
- Installation steps of Service Manager Service Portal single instance
- Install a permanent license
- Configure LDAP
- Add the RESTful API and SOAP API capabilities for Service Manager users
- (Optional) Replace the Service Manager Service Portal generated SSL certificates
- Add Service Manager as a supplier
- (Optional) Configure two-way SSL between Service Portal and Service Manager
- Configure shopping, ticketing, Knowledge Management, hot news, Change approval, and search
- (Optional) Configure NGINX for a single Service Manager Service Portal instance
- Test the Service Manager Service Portal setup
- Troubleshoot the Service Manager Service Portal installation
- Uninstall Service Manager Service Portal
Install a permanent license
A free license is required for Service Manager Service Portal. When installing Service Manager Service Portal, an instant-on license is installed. This license is temporary and limited to 90 days. In a production environment, you need to install a permanent one, which is provided for Service Manager customers for free.
- Only one license is required no matter whether you have deployed a single instance of Service Manager Service Portal or a distributed Service Manager Service Portal cluster.
- To use the same license, the Service Manager Service Portal hosts in a clustered environment must meet this requirement: The first three sections of their IP addresses are the same (for example: 10.255.255.*).
To upload a license into Service Manager Service Portal, follow these steps:
-
Log in to Service Manager Service Portal as the administrator, using the following URL and user account:
https://<Service Manager Service Portal host FQDN>:9000/org/Provider (Use "admin" as the user and "propel" as the password.)
- Click the avatar and then select License. The License Management view opens.
- In the License Management view, click Upload License.
-
In the File Upload dialog, select the Service Manager Service Portal license that you obtained, and then click Open.
The license is applied and details are displayed in the License Management view.
