Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Synchronization of incident changes back to Operations Manager i (OMi)
After OMi opens an incident in Service Manager, Service Manager will synchronize the incident changes back to OMi.
Operations Manager i (OMi) can forward an event record to Service Manager as an incident by calling a Service Manager Web Service. The incident ID is then stored in the event record.
When a user has updated the incident opened from OMi, Service Manager calls an OMi server RESTful Web Service to update the incident changes to the OMi event record.
If Service Manager fails to synchronize the incident changes back to OMi for some reasons (for example, because of a network problem), Service Manager behaves as follows:
- Displays a warning message, indicating that the incident failed to be synchronized to OMi.
- Saves the failed task in the SMIS task queue, and retries the task to re-synchronize the changes to OMi based on an interval time and a maximum retry times configured when adding the Incident Exchange (OMi - SM) integration in SMIS. When the re-synchronization is successfully completed, the failed task is removed from the task queue.
System Administrators can monitor failed tasks, and reset their retry times or rerun expired tasks. For more information, see Monitor failover tasks.
Related topics
Integration Manager
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
Add an integration instance for each OMi server
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
Drill down to the OMi event details from an incident
Monitor failover tasks
