Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
Applies to User roles: System Administrator
Lightweight Single Sign-On (LW-SSO) is optional but recommended for the Incident Exchange (OMi - SM) integration. You have different LW-SSO configuration choices depending on your needs. The following describes how LW-SSO can be used in the Incident Exchange (OMi - SM) integration workflow.
When OMi creates an incident from an OMi event record
OMi creates an incident from an OMi event record by sending RESTful-based requests to Service Manager. The incident ID is then stored in the event record.
LW-SSO is NOT needed in this process. A dedicated Service Manager user account was specified when configuring the Service Manager integration in OMi. OMi uses this dedicated user account when calling the Service Manager RESTful Web Service to create the incident.
When an OMi user views the incident details
The user can log in to Service Manager and view the incident details using the incident ID stored in the event record.
If the user wants to view the incident details by clicking the incident link from the event record, LW-SSO can be used; otherwise a Service Manager login prompt will appear.
LW-SSO is optional for this process. To enable LW-SSO for this process, configure LW-SSO in both the Service Manager server and Web tier (because the server needs to trust the Web tier), as well as in OMi.
When Service Manager synchronizes the OMi incident status back to OMi
When a user has updated the OMi incident, Service Manager calls the OMi server's RESTful Web Service to update the incident changes to the OMi event record.
LW-SSO is NOT needed in this process. A dedicated OMi user account was specified when the Incident Exchange (OMi - SM) integration was set up in SMIS, and Service Manager uses this user account when calling the OMi server's RESTful Web Service to synchronize the incident status back to the OMi event record.
When a user views the event details from the OMi incident
The user clicks the View OMi Event option from the incident to view the event details.
LW-SSO is optional for this process. If you enable LW-SSO in the Service Manager Web tier and in OMi, the OMi login prompt is bypassed.
Related topics
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
Using LW-SSO with integrations
Add an integration instance for each OMi server
Drill down to the OMi event details from an incident
