Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration
Working with the Incident Exchange (OMi - SM) integration
Once the integration is set up, Service Manager Incident Management users with the right permissions can view event details from OMi incidents and mark individual OMi incidents as eligible or ineligible for automatic closure (if their system administrator has enabled automatic closure for OMi incidents).
Related topics
Integration Manager
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
Add an integration instance for each OMi server
Enable LW-SSO for the Incident Exchange (OMi - SM) integration
Drill down to the OMi event details from an incident
Monitor failover tasks