Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Using RC calculated risk for Change Approval
Applies to User roles: System Administrator, Change Manager, Change Approver
Service Manager provides the out-of-box (OOB) approval type Approval Depending on RC Risk Value for the Change Approval phase.
When Service Manager and RC finish synchronizing the data of a change, RC calculates the risk of this change and populates its risk value to Service Manager.
If the RC calculated risk value is high, then the approval is triggered by default so that both Change Manager and Change Approver are required to approve or deny the change.
If the risk value is low or medium, only Change Approver is required to advance the change to the next phase.
RC calculated risk has three levels: high, medium, and low.
System Administrator can change the approval condition of Approval Depending on RC Risk Value to trigger the approval upon different risk levels.
Note RC calculated risk values are not available for the following change categories:
- Subscription
- Knowledge Management
- CI Group
- Unplanned Change
Related topics
Micro Focus Release Control (RC)
Change Assessment
Managing approvals in Change Management
View Change Assessment in Change Management
View the Calendar from the System Navigator
View the Calendar from interactions, incidents, or problems
View the Calendar in Change Management
Trigger approvals based on the risk value
Approve, deny, or retract a change
