Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
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Field mapping schema
The RelaxNG Compact Schema of the mapping file is shown below.
default namespace =
"http://schemas.hp.com/openview/incidentExchange/mapping"
start =
element IncidentExchMapping {
attribute targetNamespace { xsd:anyURI },
element FieldMappings {
(FieldMapping
| element CompositeFieldMapping {
attribute ExtHDField { string },
attribute ExtHDKeyField { string },
FieldMapping+
})+
} &
element ValueMappings {
element FieldValueMapping {
attribute Id { string },
element ValueMapping {
attribute ExtHDValue { string },
attribute OvHDValue { string }
}+
}
}
}
FieldMapping =
element FieldMapping {
## field accessor in XML document using XPath like notation.
Example: ## ExtHDField="IctHead/AgentId"
attribute ExtHDField { string },
attribute ValueMappingId { string }?,
(element InOvHDField { string } &
(element DefaultOutOvHDField { string }
| element OutOvHDField { string })? &
element InDataType { "InformationLog" | "Priority" | "Date" |
"Attachment" | “OvCISearchKey” }? & element OutDataType { "Person" | "Priority" | "Date" |
"Attachment" | “OvCISearchKey” }? & element KeyFieldOutVal { string }? &
element KeyFieldInVal { string }? )
}
The schema elements are described in the following table.
Schema element | Function |
---|---|
IncidentExchMapping |
Top-level element of the mapping schema. |
FieldMappings |
Container element for all |
ValueMappings |
Container element for |
FieldMapping |
Maps a message element to an |
CompositeFieldMapping |
Maps a message element to a |
ValueMapping |
Maps the OvHD value of a message element to an ExtHD value. |
ExtHDField |
Field accessor in XML message document in XPATH like expression that identifies a specific field of exchanged incident information. |
InOvHDField |
Indicates the |
OutOvHDField |
Indicates the |
DefaultOutOvHDField |
If this element appears in a field mapping then the value of this element is taken as the default value sent to the external helpdesk for a specific |
InDataType |
Datatype for storing the field value to |
OutDataType |
Datatype for loading the field value from |
InDataType and OutDataType |
Specifies the method to call for reading/writing information from/to the incident using the OvHDAccess layer. InDataType and
|
OvCISearchKey |
Indicates the information is used as a search key for CI in OvHD. |
InformationLog |
Applicable only for InDataType. Indicates the information should be appended to the Information Log. |
KeyFieldInVal |
Value stored in OvHD for the element used as the key field. |
KeyFieldOutVal |
Value sent to ExtHD for the element used as the key field. |