Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Structure of FieldMapping XML file
The field mapping configuration is related to the ICT_SERVICE_DESK_API WSDL scheme defined by SAP Solution Manager. The mapping consists of field mapping and value mapping.
Field mapping includes:
IctHeadIctIncidentAttachmentIctIncidentSapNotesIctIncidentSolutionsIctIncidentUrlsIctIncidentStatementIctIncidentAdditionalInfo
The following is a mapping file example:
<FieldMapping ExtHDField="IctHead/AgentId" >
<OutOvHDField>Assignee</OutOvHDField>
<OutDataType>Person</OutDataType>
<InOvHDField>Assignee</InOvHDField>
<InDataType>Person</InDataType>
</FieldMapping>
In the above example:
- Element
IctHead/AgentIdof SAP Solution Manager (sub-elementAgentIdof top level elementIctHead) maps to the fieldAssigneeexposed by the Service Manager IncidentManagement Web Service. - Data types for the IN and OUT exchange modes are specified in the
InDataTypeandOutDataTypetags. Persontype indicates that the Exchange must convert incoming data (to/from the Service Manager) to/from an internalPersontype that corresponds with theIctIncidentPersontype of the SAP SolutionManager web service.InDataTypeandOutDataTypetags declare types on the Service Manager side.
