Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Tailoring the Integration
- Integration Architecture
- Integration Tailoring Options
- How to Enable ASM Support
- How to Update the Integration Adapter Configuration File (sm.properties)
- How to Add DEM Reconciliation Rules
- Add Discovery Event Manager rules
- How to Add a CI Attribute to the Integration for Data Push
- How to Add a CI Type to the Integration for Data Push
- How to Add a CI Type's Relationship Types to the Integration for Data Push
- How to Add Custom Queries to Data Push Jobs
- How to Add a CI Attribute to the Integration for Population
- How to Add a CI Type to the Integration for Population
- How to Add a CI Type's Relationship Types to the Integration for Population
- How to Customize UCMDB ID Pushback for a CI Type
- How to Add Custom Queries to Integration Population Jobs
- How to Add an Attribute of a Supported CI Type for Federation
Integration Tailoring Options
The integration offers the following tailoring options.
How to Update the Integration Adapter Configuration File (sm.properties)
How to Add DEM Reconciliation Rules
Add Discovery Event Manager rules
CI Attributes Displayed in Change and Incident Records
Searching for Change and Incident Records Opened by the Integration
How to Add a CI Attribute to the Integration for Data Push
How to Add the CI Attribute to the UCMDB Class Model
How to Add the CI Attribute to the Query Layout
How to Add the CI Attribute to the Service Manager Table
How to Create a Web Service Field to Support the CI Attribute
How to Add a Managed Field to Support the CI Attribute
How to Map the CI Attribute to a Web Service Field
How to Add a CI Type to the Integration for Data Push
How to Add the CI Type to the UCMDB Class Model
How to Create a Query to Synchronize the CI Type
How to Add the CI Type's Attributes to the Query Layout
How to Add the CI Type in Service Manager
How to Create Web Service Fields to Support the CI Type
How to Add Managed Fields to Support the CI Type
How to Map the CI Type's Query to an XSL Transformation File
How to Map the CI Type's Attributes to Web Service Fields
How to Add a CI Type's Relationship Types to the Integration for Data Push
Add a push mapping entry for each relationship type of the CI type
Create a query to push each relationship type of the CI type
Map each relationship type query to an XSL transformation file
How to Add Custom Queries to Data Push Jobs
How to Add a CI Attribute to the Integration for Population
Create a Web Service Field to Support the CI Attribute
How to Map the CI Attribute to the Web Service Field
How to Add a CI Type to the Integration for Population
Create a Query to Populate the CI Type
How to Map the CI Type's Query to an XSL Transformation File
How to Map the CI Type's Attributes to Web Service Fields
How to Add a CI Type's Relationship Types to the Integration for Population
How to Map Each Relationship Type's Attributes to Web Service Objects
How to Define a Query Mapping for Each Relationship Type
How to Customize UCMDB ID Pushback for a CI Type
How to Disable the UCMDB ID Pushback Feature for a Specific CI Type
How to Define a Custom Pushback Web Service and xslt File for a Specific CI Type
How to Add Custom Queries to Integration Population Jobs
How to Add an Attribute of a Supported CI Type for Federation