Troubleshooting Data Push Issues

When data push errors or problems occur, you can check the error messages and the log file to figure out the root causes and then fix the errors.

This integration uses the following error codes for data push.

SM Error Code

Description

UCMDB Error Code

-1

Server Application Error from SM

900008

-4

401 Authorization error from SM

900001

3

Data Locked Error from SM

900003

9

Restful configuration not found

900009

51

Changed By Another Process Error from SM

900004

70

Invalid Action Error from SM

900005

71

Validation Check Failed error from SM

900002

881

Invalid Data Error from SM

900007

882

Cannot find CI in SM for relationship operation

900010

 

Failed to create message in SM

900013

 

Communication with SM Failed

900014

 

Other Error from SM

900099

When a data push job has failed, the job status becomes Failed. Troubleshoot the failed job as follows:

When a data push job was completed with failures of partial records, the job status becomes Completed. Troubleshoot the failed records as follows: