Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Knowledge Management migration
- Import documents into Service Manager
- XML file specification for Knowledge Management migration
- Sample import record migration file
- General considerations for importing documents into Service Manager
- XML source document considerations for importing
- Document import considerations for attachments
- Configure the wsdl2java.bat file
- Configure the wsdl2java.sh file
- Running the wsdl2java command file
- Configure the runDocumentImport.bat file
- Configure the runDocumentImport.sh file
- Running the runDocumentImport command file
- Reconciling unresolved links
- Using the knowledgecreator.log file
- KMSCCoreImport utility
- KMDocumentExport utility
Configure the runDocumentImport.sh file
User role: System Administrator (Note: User needs execute capability)
The runDocumentImport command file is run to import documents into Service Manager. Documents successfully imported remain in the migration root directory and rejected documents are placed in _rejects.
To configure the runDocumentImport.sh file, follow these steps:
- Set JAVA_HOME to your jdk directory. The version must be on the
support matrix.
See Support matrices on the Software Support Online site.SET JAVA_HOME=/jdk1.5.0_01 -
Change SC_SERVER, SC_PORT, SC_USER, and SC_PASSWORD to reflect your service target.
SET SC_SERVER=localhostSET SC_PORT=13080SET SC_USER=$1SET SC_PASSWORD=$2Note Setting the user name and password to the batch file parameters means that you do not need to store sensitive information in the batch file. The user must have the KMAdmin or SysAdmin execute capability in order to import the documents.
For example, if SC_USER is rmorgan and SC_PASSWORD is pa$$w0rd, you can call runDocumentImport.sh like this:$runDocumentImport.sh rmorgan pa$$w0rd
If no SC_USER or SC_PASSWORD is defined, the default user is falcon with a blank password. -
Change MIGRATION_DOCS_DIR to specify location of the documents being imported.
MIGRATION_DOCS_DIR=/MigrationDocs -
Change DOC_STATUS to default status of the imported documents.
DOC_STATUS=internal
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Set the CLASSPATH.
CLASS_PATH=./lib/activation-1.0.2.jar:./lib/axis-1.2.jar:./lib/commons-discovery-0.2.jar:./lib/commons-logging-1.0.3.jar:./lib/jaxrpc-1.1.jar:./lib/kmimport.jar:./lib/log4j-1.2.8.jar:./lib/mail-1.3.2.jar:./lib/saaj-1.2.jar:./lib/wsdl4j-1.5.1.jar:./lib/servicecenterpws.jar:
