Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Localize Service Manager Mobile Applications
The officially supported languages of Service Manager can meet most localization requirements. However, if you need to localize Mobile Applications to support additional languages, follow these steps:
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Service Manager configurations.
- Refer to the Service Manager Open Localization Toolkit Documentation in the Service Manager Document Matrix to localize the Service Manager server (including messages and formats) to the new language.
- Refer to Add a form for Mobile Applications to add new forms for Mobile Applications.
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Service Manager Mobile Applications configurations.
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Copy <mobile web application directory>\WEB-INF\classes\appLoginBundle.properties and save this file as <mobile web application directory>\WEB-INF\classes\appLoginBundle_<Service Manager language ID>.properties.
Tip Refer to the Service Manager language table for a list of language IDs. For example, if the new language is Malay, change appLoginBundle_<Service Manage Language ID>.properties to appLoginBundle_z3.properties.
- Translate each text string in appLoginBundle_<Service Manager language ID>.properties to the new language and then save this file.
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Using native2ascii or other tools to convert appLoginBundle_<Service Manager language ID>.properties to one with ASCII and/or Unicode escapes.
Tip For detailed usage of native2ascii, refer to the following Oracle web page: http://docs.oracle.com/javase/7/docs/technotes/tools/windows/native2ascii.html
- Copy <mobile web application directory>\WEB-INF\classes\appMainBundle.properties and save this file as <mobile web application directory>\WEB-INF\classes\appMainBundle_<Service Manager language ID>.properties.
- Translate each text string in appMainBundle_<Service Manager language ID>.properties to the new language and then save this file.
- Using native2ascii or other tools to convert appMainBundle_<Service Manager language ID>.properties to one with ASCII and/or Unicode escapes.
- Restart the web applications server and launch Service Manager Mobile Applications again.
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