Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Open and Closed Problems by Area
Description
The Open and Closed Problems by Area report breaks down problems by state (open or closed), by area, and then by phase. This report contains a graphical representation of the breakdown of open versus closed problems using a pie chart to display the areas. You can double-click any piece of the pie to display a detailed breakdown of that area by phase. This report organizes the information using groups and sub-groups to help users quickly view percentages and total counts by area and the current phase of the problem.
Customer Value
This report provides a quick view of open and closed problems for a specified time period. The percentages and totals displayed in group headings allow for quick determination of which areas are generating the highest number of problems, have a large number of problems remaining open, or are resolving issues quickly. This information can then be used by a Problem Management administrator to determine if the workflow in place needs to be adjusted or if a particular department requires additional training or resources to efficiently manage the number of problems in a given area.
