Open and Closed Problems by Service

Description

The Open and Closed Problems by Service report breaks down all problems in a given time period by status (open and closed) and then by service type (Applications, E-mail/Webmail, Intranet/Internet, My Devices, Printing, Service Management, etc.). This report contains a graphical representation of the breakdown of open versus closed problems using a pie chart. You can double-click any piece of the pie to display a detailed breakdown of that status by service. This report organizes the information using groups and sub-groups to help users quickly view percentages and total counts by status and service.

Customer Value

This report provides a quick view of open versus closed problems for a given time period. The total number of the problems indicates the availability and quality of the service delivery. After a problem is detected and accepted, it should be recorded in Service Manager. Based on the information of the report, the Problem Coordinators can be aware of their workload and make decisions about the resources needed for the Problem Management process.