Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Report Descriptions and Usage
Problem Management Reports
|
Report name |
Business user |
Description |
|---|---|---|
|
Service Management process managers, IT Management team |
This report enables the user to review, for a determined period, a breakdown of open and closed problems by area. |
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Service Management process managers, IT Management team |
This report provides an overview of the number of reported problems by service in a given time period. |
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Service Management process managers, IT Management team |
This report enables the user to review, in a given time period, the number of closed problems that meet the SLA targets, relative to the number of all closed problems. |
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Service Management process managers, IT Management team |
This report enables the user to review, in a given time period, the average time to diagnose problems, pinpoint the root cause, and identify known errors. |
