SLM: Availability-Uptime Metrics

Description

The SLM: Availability-Uptime Metrics report breaks down the target availability-uptime objectives by Service Level Agreement (SLA) and then by Service Level Objective (SLO). This report contains a graphical representation of the ten SLAs with the lowest availability-uptime metrics ordered from lowest to highest. You can double-click any bar to display a detailed breakdown of that SLA by its SLOs. In the detailed breakdown, you can see another chart that represents the ten SLOs with the lowest percentage of availability-uptime metrics also ordered from lowest to highest. For cases with more than ten SLAs/SLOs, the charts display an extra bar that can be clicked to display the remaining detailed information.

Customer Value

This report provides a quick analysis of the availability-uptime objectives achieved for a given month. This information can be used by management to quickly assess the status of the Configuration Items (CIs) within their organization. For example, the data might indicate that a particular CI is frequently unavailable within the given month and fails to meet the target uptime defined within its SLO. Management can then investigate and determine whether the CI needs to be replaced or serviced. Management can also determine that more resources need to be added to the IT department in order to better maintain the availability of the organization's assets. Management can then use this information to prevent future outages which can affect overall productivity and ROI.