Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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SLM: Summary
Description
The SLM: Summary report displays all the response and availability data for a single Service Level Agreement (SLA) for a specified month. The data is grouped by Service Level Objective (SLO) response and then by SLO availability data. The SLO availability data is then grouped by SLO type (duration and uptime).
Customer Value
This report provides an overview of the performance for an SLA within a given month. This information can be used by management to quickly understand how successful their organization has been in fulfilling the SLA requirements. For example, if the SLA requirements are not being met, this might indicate that the helpdesk needs additional training or resources to fulfill the requirements outlined in the SLA definition, or that the SLA needs to be redefined with more realistic requirements.
