Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Report Descriptions and Usage
Service Level Management Reports
|
Report name |
Business user |
Description |
|---|---|---|
|
Management Administrators |
This report gives the user the ability to review the target response metrics for the ten lowest performing Service Level Agreements (SLAs) in the specified month. |
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Management Administrators |
This report gives the user the ability to review the target response and availability metrics for a single Service Level Agreement (SLA) within a given month. |
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Management Administrators |
This report gives the user the ability to review the availability-duration metrics for the ten lowest performing Service Level Targets (SLOs) per Service Level Agreement (SLA) in the specified month. |
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|
Management Administrators |
This report gives the user the ability to review the availability-uptime metrics for the ten lowest performing Service Level Targets (SLOs) per Service Level Agreement (SLA) in the specified month. |
