Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
- JavaScript object: SCFile
- JavaScript method: SCFile.deleteAttachment( attachID )
- JavaScript method: SCFile.deleteAttachments()
- JavaScript method: SCFile.doAction()
- JavaScript method: SCFile.doCount()
- JavaScript method: SCFile.doDelete()
- JavaScript method: SCFile.doInsert()
- JavaScript method: SCFile.doPurge()
- JavaScript method: SCFile.doRemove()
- JavaScript method: SCFile.doSave()
- JavaScript method: SCFile.doSelect()
- JavaScript method: SCFile.doUpdate()
- JavaScript method: SCFile.getAttachment( attachID )
- JavaScript method: SCFile.getattachments()
- JavaScript method: SCFile.getBinary()
- JavaScript method: SCFile.getFirst()
- JavaScript method: SCFile.getLast()
- JavaScript method: SCFile.getLastRC()
- JavaScript method: SCFile.getMessages()
- JavaScript method: SCFile.getNext()
- JavaScript method: SCFile.getPrev()
- JavaScript method: SCFile.getPurgedRowCount()
- JavaScript method: SCFile.getText()
- JavaScript method: SCFile.getType()
- JavaScript method: SCFile.getXML()
- JavaScript method: SCFile.insertattachment()
- JavaScript method: SCFile.isRecord()
- JavaScript method: SCFile.setBinary()
- JavaScript method: SCFile.setFields()
- JavaScript method: SCFile.setOrderBy()
- JavaScript method: SCFile.setRecord()
- JavaScript method: SCFile.updateAttachment( attachObj )
JavaScript method: SCFile.doInsert()
This method creates a Service Manager record with any new field values defined in a file object. You must define a Service Manager file object and new values for the fields.
Syntax
SCFile_object.doInsert();
Arguments
There are no arguments for this method.
Return values
RC_SUCCESS
or one of the other global return code values.
The method returns RC_SUCCESS
if the method successfully creates a record or returns one of the error global return code values if the method cannot create the record.
Example
This example does the following:
- Searches the probsummary table for any incident record you define in the search variable
- Displays the new incident record as a text string
This example requires the following sample data:
- A valid value for the number field (for example, "IM11111")
- A valid value for the callback.contact field (for example, "ADMINISTRATOR, SYSTEM")
- A valid value for the category field (for example, "network")
var numberValue; var callbackContact; var categoryValue; var descriptionValue; function insertContact( num, name, cat ) { print( "Creating new interaction record..." ); var newInteraction = new SCFile( "probsummary" ); newInteraction.number = num; newInteraction.callback_contact = name; newInteraction.category = cat; var rc = newInteraction.doInsert(); if ( rc == RC_SUCCESS ) { print( "Success. Created new record " + newInteraction.getText() ); return newInteraction } else { print( "Could not create record. " + RCtoString( rc ) ); return null } } numberValue = "IM11112" callbackContact = "ADMINISTRATOR, SYSTEM"; categoryValue = "network"; insertContact( numberValue, callbackContact, categoryValue, descriptionValue );